Question 1

What is an online skincare consultation?

Accepted Answer

A complimentary 30-minute virtual session where an MDR skincare specialist helps you identify the right Rejuvaphyl or Vivatia products based on your skin concerns and goals. It is product and regimen guidance not a medical evaluation.

Question 2

Is the consultation a substitute for seeing a dermatologist?

Accepted Answer

No. Our consultations are for cosmetic skincare product guidance only. They do not constitute medical advice, diagnosis, or treatment. If you have a diagnosed skin condition, allergies, or use prescription treatments, consult a licensed dermatologist.

Question 3

How do I book a consultation?

Accepted Answer

Visit our Consultation page, select an available date and time, and complete the booking form. You'll receive a confirmation with session details.

Question 4

Are MDR Aesthetics products safe during pregnancy or breastfeeding?

Accepted Answer

Some active ingredients, particularly retinol, are not recommended during pregnancy or breastfeeding. Review product labels carefully and consult your healthcare provider before use.

Question 5

Will I experience irritation from your products?

Accepted Answer

Individual results vary. Some active ingredients like retinol may cause temporary dryness or sensitivity when first introduced. Start slowly and discontinue use if irritation occurs. Consult a dermatologist if symptoms persist.

Question 6

How do I contact customer support?

Accepted Answer

MDR Aesthetics & Dermatology Group Inc.

5810 Nancy Ridge Drive, 92121, San Diego, United States

Phone: (888) 779-6835

Email: support@mdrejuvena.com

Question 7

How do I unsubscribe from emails or SMS?

Accepted Answer

Click the unsubscribe link in any marketing email. To opt out of SMS, reply STOP to the number from which you received messages. For help, reply HELP or contact support@mdrejuvena.com.

FAQ

Frequently asked questions