Return Policy

At MDRejuvena, your satisfaction with our dermatology-inspired, medical-grade skincare is our priority. We stand behind the quality of every product we formulate, and this Return Policy explains how returns, refunds, and exchanges are handled for orders placed through our website. By purchasing from us, you agree to the terms outlined below.

 

1. Company Information

 

Company: MDRejuvena, Inc.

Address: 5810 Nancy Ridge Drive, San Diego, CA 92121, United States

Phone: (888) 779-6835

Email: support@mdrejuvena.com

 

2. Return Eligibility

 

We accept returns on eligible products purchased directly through our website within 30 days of the delivery date. To qualify for a return, a product must meet the following conditions:

• The product is at least 75% full, in its original packaging, with the original label intact.

• The order was purchased directly through our website and not through a third-party retailer, marketplace, or reseller.

• The item is not listed as non-returnable under Section 3 below.

• A valid proof of purchase (order number or receipt) is provided at the time the return is requested.

We reserve the right to deny a return that does not meet these conditions or that we reasonably believe to be fraudulent or abusive.

 

3. Non-Returnable Items

 

Because our products are formulated for direct skin application, certain items cannot be accepted back into inventory for hygiene and safety reasons. The following are not eligible for return or refund:

• Products that have been more than 25% used, opened for an extended period, or show signs of misuse.

• Gift cards, promotional items, samples, and free-with-purchase products.

• Items marked "Final Sale," "Clearance," or purchased during a closeout promotion.

• Products purchased from an unauthorized reseller or third-party marketplace.

 

4. How to Initiate a Return

 

To start a return, contact our support team at support@mdrejuvena.com or (888) 779-6835 with your order number and the reason for the return. Our team will confirm eligibility and provide a return authorization along with shipping instructions. Please do not send products back to us without first receiving return authorization, as unauthorized returns may not be processed.

Once your return is authorized, please ship the product back within 14 days using a trackable shipping method. Unless the return is due to a damaged, defective, or incorrect item (see Section 6), the customer is responsible for return shipping costs.

 

5. Refunds

 

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. Approved refunds are issued to the original method of payment within 5-10 business days. Original shipping charges are non-refundable, except where the return is the result of our error.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact your card issuer or payment provider, as processing times can vary, and then reach out to us at support@mdrejuvena.com if the issue persists.

 

6. Damaged, Defective, or Incorrect Items

 

If you receive a product that arrived damaged, is defective, or does not match your order, please contact us within 7 days of delivery at support@mdrejuvena.com with your order number and a photo of the item. We will arrange a replacement, exchange, or full refund at no additional cost to you, including return shipping where applicable.

 

7. Contact Information

 

If you have any questions about this Return Policy or need assistance with a return, exchange, or refund, please reach out to our customer support team using the information below.

Phone: (888) 779-6835

Email: support@mdrejuvena.com

Mailing Address: 5810 Nancy Ridge Drive, San Diego, CA 92121, United States